Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return window from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return, your item must:
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Be in its original, unused, and unworn condition
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Include all original packaging, labels, and tags
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Be accompanied by your receipt or proof of purchase
How to Initiate a Return
To start a return, please contact us at info@drsebiuruahealthclub.com. Returns must be sent to: Contact Us for Specified Address.
Once your return is approved, we will provide a prepaid return shipping label and instructions on how to send your item back. Please note that items returned without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at info@drsebiuruahealthclub.com so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (herbs, teas, and other consumables)
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Custom or personalized products
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Personal care items (including skincare and haircare)
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
Exchanges
Exchanges are processed by returning the original item for a refund and placing a separate order for the desired item.
European Union Customers – 14-Day Cooling-Off Period
If shipping to the EU, you have the right to cancel or return your order within 14 days for any reason. Returned items must be in their original, unused condition, with tags and packaging intact, along with proof of purchase.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval and you have not received your refund, contact us at info@drsebiuruahealthclub.com.
